Pixby Studio on the web is a pay-as-you-go service. You purchase one-time credit packs — there is no subscription. Credits are a prepaid digital currency you spend to run AI image and video generations. Prices are shown at checkout before you confirm your purchase.
Payments for credits on our website are processed by Paddle.com Market Ltd, our authorized reseller and Merchant of Record. Paddle handles the transaction, billing, and any applicable sales tax or VAT, and will appear on your card or bank statement. Refunds are issued through Paddle to your original payment method.
If a generation fails due to a technical error on our side or on the side of the underlying AI provider, the credits for that request are automatically returned to your account balance. No action is required and no cash refund is needed, because you were not charged real currency for the individual generation — only credits.
If you purchased a credit pack and have not used any of the credits from it, you may request a full refund within 14 days of the purchase date. Approved refunds are returned to your original payment method, and the corresponding credits are removed from your account.
Once you have started using credits from a purchase, the used portion is non-refundable, as the corresponding digital content has already been generated and delivered. At our discretion, we may refund the value of the remaining unused credits within 14 days of purchase. Any refund of unused credits results in those credits being removed from your balance.
Credits that have been spent, and any AI-generated images or videos that have been delivered to you, are non-refundable. AI generation incurs real, non-recoverable compute costs at the moment you run it, and the resulting content is delivered to you immediately. Please make sure your prompt, settings, and reference material are correct before you start a generation.
If you are a consumer in a jurisdiction that grants a statutory right of withdrawal for digital content (for example, the 14-day right of withdrawal in the EU and UK), the following applies:
Nothing in this policy limits any mandatory consumer rights you have under applicable law.
To request a refund, contact us with your order number and the email address used for the purchase:
You may also request a refund directly through Paddle using the receipt email you received after purchase. We aim to review and respond to all refund requests within 3 business days.
Approved refunds are issued by Paddle to the original payment method used at checkout. Depending on your bank or card issuer, it typically takes 5–10 business days for the refunded amount to appear on your statement.
If you believe you were charged in error, please contact us first — we can almost always resolve the issue faster than a formal dispute. Filing a chargeback without contacting us may result in the associated credits being removed and your account being suspended pending resolution.
Credits or subscriptions purchased inside the Pixby iOS or Android app through the Apple App Store or Google Play are billed by Apple or Google, not by Paddle. Those purchases are governed by the refund policies of the respective app store, and refund requests for them must be made directly to Apple or Google. This Refund Policy does not apply to app store purchases.
If you have any questions about this Refund Policy, please contact us: